Refund Policy

1. No Refunds on Digital Products

All sales are final. Due to the instant delivery and digital nature of our products (eBooks, guides, devotionals, and conversation starters), we do not offer refunds, returns, or exchanges once a purchase is completed.

When you complete a purchase, you immediately receive access to download the digital product(s). Because we cannot retrieve or disable digital files once delivered, we cannot offer refunds.

2. Why This Policy Exists

Digital products are different from physical goods because:

• They are delivered instantly upon purchase
• They cannot be "returned" once accessed
• Once downloaded, we have no way to retrieve the files
• This policy protects against unauthorized use and redistribution

3. Review Before Purchasing

We encourage you to carefully review product descriptions, previews, and sample content before making a purchase. Each product page includes:

• Detailed description of what's included
• Clear pricing information
• List of features and benefits

By completing your purchase, you confirm that you have reviewed the product details and agree to this no-refund policy.

4. Technical Issues Only

The only exception to our no-refund policy is if you experience a technical issue that prevents you from accessing or downloading your purchased product.

If you cannot access your download due to a technical problem on our end:

• Contact us immediately at hello@birdlaunching.com
• Include your order confirmation and description of the technical issue
• We will work to resolve the issue within 24-48 hours
• If we cannot resolve the technical issue within 7 days, a refund will be issued

Note: Technical issues on your end (device compatibility, internet connection, inability to open PDFs, etc.) do not qualify for refunds. Please ensure your device can open PDF files before purchasing.

5. Bundle Purchases

Bundle purchases (such as the Complete Bundle for $15) follow the same no-refund policy. All sales are final with no partial refunds available for individual products within a bundle.

6. Community Access

Access to the Bird Launch Debrief private community is included with certain product purchases (Complete Bundle and Nest Launch Manual). This access is granted immediately upon purchase and is non-refundable.

7. Unauthorized Use

Refunds will never be provided if:

• You have downloaded or accessed the product
• You have shared, distributed, or resold the product
• You have violated our Terms of Service
• Your purchase was made more than 24 hours ago

8. Billing Errors

If you believe you were charged in error or notice an unauthorized transaction:

• Contact us immediately at hello@birdlaunching.com
• Include your transaction details and explanation
• We will investigate and respond within 3 business days

Important: Please contact us before filing a chargeback with your credit card company. Chargebacks filed without first contacting us may result in restriction from future purchases.

9. Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information. Once a payment is processed, it is considered final and non-refundable except as outlined in Section 4 (Technical Issues Only).

10. Free Resources

Free resources downloaded from our website are provided at no cost and are not subject to refund requests.

11. Questions Before Purchasing

If you have any questions about a product before purchasing, please contact us at hello@birdlaunching.com. We're happy to answer questions and help you determine if a product is right for you.

We want you to feel confident in your purchase decision. Please reach out with any questions before buying.

12. Your Agreement

By making a purchase on this website, you acknowledge that you have read, understood, and agree to this Refund Policy. You agree that all sales are final and that refunds will only be provided in cases of technical issues that prevent product access as described in Section 4.

13. Contact Us

For questions about this Refund Policy or to report a technical issue, please contact:

Email: hello@birdlaunching.com

We typically respond within 24-48 hours (excluding weekends and holidays).